The creation and activation of your system will happen within 24 hours after signing the contract and identifying the payment of the implementation fee for your system.

We will send your implementation invoice by email after paying the implementation fee and creating your system!

If you joined the system between the 1th and 20th, you will receive your first invoice within the month, created on the 27th, with the proportional amount to the days of your active system, always due on the 10th of the following month! If your trade is made after the 20th, you will only receive your first charging on the 27th of the following month.

The period charged on your invoice is referent to the complete previous month. If you have a flexible charging method, in which there is a percentage charge on your booking revenue, this charging will happen from the 27th of the previous month to the 26th of the following month. You can also check the charging period on your invoice, according to the image below:

Your invoice is automatically sent by email on the 27th of each month, due on every 10th of the following month.

The charging is done automatically through our system. The listings counting is done based on the maximum quantity of listings that were active during the reference month of your invoice.

You can check it better through the attachment that is sent with your invoice by email. In addition, you can filter through your own system by following the step by step:
In cases of flexible charging method (charging per bookings made):
Menu> Reservation & Bookings> Find Reservation> Insert the reference period of your invoice> Update (Example of the image below, which shows an invoice due on 12/12/2022):

Note: Just for your information, our system calculates the invoice based on the maximum quantity of listings activated during the reference month of your invoice.
In addition, according to the contract, the quantity initially negotiated must be the minimum of 12 months of the system usage.

To see the maximum quantity of listings you own, just follow the instructions in your system: Menu> Listings> Individual> verify the quantity of “active” and “active but not public”.

You can access your invoice via the admin.stays.net portal, after creating an account through the link provided by email. There you can check your current invoice and your invoice history. In addition, for your comfort you can also register your credit card for automatic charges of your monthly invoices!

Your bank slip will be available on the 27th of each month through your Stays Admin tool, informed in your welcome email, sent by the Stays finance team. In addition, every 27th our system sends the invoice automatically to your email!

For your convenience, we recommend you to put your invoice for automatic recurring charging, thus avoiding manual work, delays in charging interest and penalty and possible forgetting to pay.

We will send you an email with the link to create an account, according to the image below. After creating it, your access will be released.
When clicking on “create account”, if the link appears as expired, just create the password at https://admin.stays.net/web/, by clicking on “forgot password”, following with the email that you informed us for your registration.

Through the Stays Admin tool you can register your cards for automatic debit following the step by step below:
Click on the 3 dashes on the upper right and then click on “payment methods”, this way you will be able to register a card for recurring charging. Don’t forget to mark “Save card details for future charges”!

Clicking on “See Invoices” on the homepage of the portal.

Through the Stays Admin tool, you can see invoices and payment status by following step by step: Next invoice> See invoices> On the open invoice, click on: “PAY”> This way, you can pay by bank slip, card or PIX.

Through the Stays Admin tool, you can see invoices and payment status by following step by step: Next invoice> See invoices. According to the image below:

Status of “Paid” or “Waiting”.

Please, contact us via email financeiro@stays.net and we will follow up with your request in the best possible way!

The exclusion and modification in the data of your registered card can be carried out through the Stays Admin tool!

Under “payment method”> “remove/edit information”..

At Stays there are two charging methods:

1. Fixed: In the fixed plan the charging is as follows: Base monthly fee (according to the Stays plan) + fixed amount for each listing.

2. Flexible: Your invoice is as follows: Base monthly fee (according to the Stays plan) + percentage of the total revenue from bookings made in the reference month of your invoice.

If you want to switch the charging model, just contact us via email: financeiro@stays.net.

Yes, upon payment of an early termination fee + 30 days notice.

You can check the calculation used in the termination clause in your service contract. In general, the calculation is based on the creation period of your system and the period of your cancellation request, based on the percentage of 20% penalty on the monthly fee for the remaining time to fulfill your loyalty period, in addition to of 20% on the discount received on the cost of implementation that you paid when purchasing your system with bigger loyalty. In addition, as our services are postpaid, the amount for open invoices and notice are also charged and informed in the cancellation conditions.

Yes, there is a period of 15 days after the system creation in which you can add old bookings without incurring a charge on your invoice. Pay attention to your bookings creation time because our system automatically identifies the ones that were made after the 15-day time!

In flexible charging, the percentage amount charged is based on your total revenue from bookings that were checked in within the invoice reference month. This percentage is based on the total amount of the booking, including fees, cleaning or any other additional fee.

O valor para ativação da API é de R$95,00 fixo mensal conforme contrato, independente do plano contratado. Para solicitar essa ativação, entre em contato com nossa equipe de suporte pelo chat de seu sistema que eles farão todo o processo necessário :)

Para a retirada do “Powered by Stays” é cobrado mensalmente 10% do valor base de sua fatura. O valor base não considera o percentual sobre as reservas, apenas o valor pelo uso da plataforma mais a cobrança pelos imóveis ativos.

Disponibilizando a nova ferramenta para pagamentos recorrentes. Dessa forma, a opção disponível para pagamento é por meio do cartão de crédito, onde a partir do momento em que cadastrá-lo em nosso sistema, não precisará mais se preocupar com o vencimento de sua fatura, pois o pagamento será realizado de forma automática nos próximos meses.

Portanto, para realizar o pagamento da fatura atual você precisa fazer via cartão de crédito clicando no link "fazer pagamento aqui", dessa forma suas próximas faturas serão debitadas de forma automática! E assim, você não precisará se preocupar com atrasos, esquecimentos e até mesmo juros e multas após o vencimento!